*Roles & Responsibilities*
* Perform cash application and collection functions
* Review & release credit hold sales orders
* Maintain customer master such as setting up a new customer and update customers’ information
* Reviewing and analyzing customer accounts to identify discrepancies and chargebacks.
* Investigating customer disputes, billing issues, and chargebacks to determine the root cause and appropriate resolution.
* Working closely with internal teams such as Sales, Warehouse and Finance to resolve customer disputes and issues.
* Collaborating with customers to collect outstanding payments, negotiate payment terms, and resolve billing disputes.
* Maintaining accurate records of customer account information, payment history, and dispute resolution activities.
* Creating and maintaining reports to track key performance metrics such as DSO (Days Sales Outstanding), aging receivables, chargeback rates, AFDA and any sales deduction related items.
* Developing and implementing policies and procedures to improve the efficiency and effectiveness of the AR Credit and Chargeback function.
* Staying up-to-date with industry trends and best practices related to AR Credit and Chargeback management.
* Performs other duties as assigned
*Minimum Qualifications*
* Bachelor’s degree in Accounting or Commerce preferred
* Minimum 3 years’ experience in similar position
* Computer skills: JD Edwards, Concur, MS Office with advanced Excel skills
* Must be detail oriented, solid analytical and problem-solving skills and autonomous
* Attitude towards work and timeliness in completing daily tasks
* Sense of urgency to get it done required
Job Type: Contract
Pay: $25.
00 - $28.
00 per hour
Experience level:
* 3 years
Application Question(s):
* Are you Bachelor in Accounting or Commerce?
* Do you have analytical and dispute resolution skills?
* Do you have good communication skills?
* Please provide your Email address.
Education:
* Bachelor's (Preferred)
Experience:
* Accounting: 4 years (Preferred)
* Accounts Receivable Credit: 4 years (Preferred)
* Chargeback Analyst: 4 years (Preferred)
* Customer service: 3 years (Preferred)
* Concur: 4 years (Preferred)
* JD Edwards (JDE): 4 years (Preferred)
Work Location: In person
Whatsapp
