Refunds Unit Intern

Refunds Unit Intern Apply Refunds Unit Intern Agency: DEPARTMENT OF FINANCE Posted on: 02/13/2024 Job type: Full-time Location MANHATTAN Title Classification: No exam required Department Refunds Salary range: $15.
00 – $17.
50 Job Description NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.
The Treasury and Payment Services Division is responsible for overseeing all City payment websites, the payment processing of tax returns, property recording forms, parking violation programs, and the collection of delinquent accounts, and oversees the agency’s management of the City’s cash balances and its relationships with banking institutions.
Treasury and Payment Services is also responsible for collecting outstanding violations issued by City agencies and adjudicated by the Environmental Control Board.
Payments, Billing, and Refunds is responsible for processing payments for property taxes and property-related charges, business and excise taxes, and parking and camera violations.
The division is responsible for communicating amounts due, maintaining the quality of departmental records, and providing customer service to individuals seeking information on making payments or receiving refunds.
Payments, Billing, and Refunds performs account adjustments and responds to refund inquiries from the public.
The Department of Finance's Refunds Unit is responsible for processing refunds for credits resulting from the following: property taxes and related charges; business, excise, and 1127 taxes; and parking summons violations charges.
In addition, the group processes account adjustments, credit card chargebacks, REAP cases, and responds to inquiries from the public relating to refunds.
The unit also handles annual disbursements for the Business Improvement Districts (BIDs) and oversees bank reconciliations for 5 refund accounts.
The Refunds Unit is currently seeking a highly motivated, highly organized, and detail-oriented individual to serve as a summer intern.
This individual will report directly to the Deputy Director for Check Processing and Administration.
The duties and responsibilities will include: - In conjunction with the agency's redesigned website, assists the unit with reviewing our webpages and updating them as needed.
Reviewing both content and format to ensure that our pages are both accurate and up-to-date and user-friendly.
- Reviews our unit's current SOPs and updates the content as needed and standardizes and centralizes these documents for the unit.
- Works with the unit's Senior PTS manager to create tools to monitor the 75 BID account balances and compares them to PTS receivables to track account balances and assist with the PEG to transfer excess BID funds back to the City's Central Treasury.
- Gathers and prepares materials for the annual citywide CAFR audit.
- Assists with the BID disbursement process for the July 2023 period by preparing documents in the city's Financial Management System (FMS).
- Processes manual refund cases in BTS and STARS.
- Handles chargeback reversals in the CityPay reversal tool.
- Completes refunds in PayPoint and Braintree.
- Assists with user testing in PTS and BTS.
- Works on other special projects as needed.
Minimum Qualifications As of June of the Program year the prospective interne must be a student matriculated in a college or be a recent college graduate (winter/spring term of the Program year).
NOTE: Appointment to this title is only valid for the duration of the Program, June - August each year.
Preferred Skills - Proficient in Microsoft applications, including Word, Excel, and Access.
- Strong research and analytical skills.
- Excellent verbal and written communication skills.
- Experience manipulating large datasets for quick turnaround and reporting.
- Strong creative problem solving and organizational skills.
- Ability to work well in a fast-paced, team-oriented environment.
- Majors in finance, business or public administration preferred.
Residency Requirement New York City residency is not required for this position.
Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Minimum Qualifications As of June of the Program year the prospective interne must be a student matriculated in a college or be a recent college graduate (winter/spring term of the Program year).
NOTE: Appointment to this title is only valid for the duration of the Program, June - August each year.
Preferred Skills -\tProficient in Microsoft applications, including Word, Excel, and Access.
\n-\tStrong research and analytical skills.
\n-\tExcellent verbal and written communication skills.
\n-\tExperience manipulating large datasets for quick turnaround and reporting.
\n-\tStrong creative problem solving and organizational skills.
\n-\tAbility to work well in a fast-paced, team-oriented environment.
\n-\tMajors in finance, business or public administration preferred.
Residency Requirement New York City residency is not required for this position.
Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Job ID 626607 Title code 10234 Civil service title SUMMER COLLEGE INTERN Title classification Non-Competitive-5 Business title Refunds Unit Intern Posted until 2024-03-14 Experience level: Student Number of positions 1 Work location 59 Maiden Lane Category: Finance, Accounting, & Procurement