Credit & Collections Analyst

At NICE, we don’t limit our challenges.
We challenge our limits.
Constantly.
We’re relentless.
We’re ambitious.
And we make an impact.
Our NICErs bring their A game and spend each day turning it into an A+.
And if you’re like us, we can offer you the kind of challenge that will light a fire within you.
So, what’s the role all about? The purpose of the Credit & Collections Analyst is to collect on large balance, past due, commercial customers.
Also responsible for the review and release of pending orders for new services, and to process and manage accounts placed with 3rd party agencies.
How will you make an impact? Enter adjustments on customer accounts specific to write-offs, settlement arrangements, and bankruptcy claims.
Process one-time payments on customer accounts.
Add reactivation fees, bill reprint fees, and collection fee charges on customer accounts.
Monitor and manage charge-back notices, returned check payments, and declined credit card payments.
Deactivate delinquent accounts to minimize exposure and potential losses.
Review orders for new and existing customers to assign the appropriate credit terms and credit classifications.
Conduct business to business commercial collections in adherence to the FDCPA (Fair Debt and Collections Practices Act) and internal credit and collections policies.
Responsible to work from manual lists, make and take outbound and inbound calls, and engage in clear and concise collections correspondence by email.
Have you got what it takes? A high School diploma is required.
Associate degree or some College is preferred.
5 – 7 years of strong hands-on experience in Java/J2EE 2-3 years of B2B collections.
Proficient with Windows PC environment, Excel, and experience with MS Office products.
You will have an advantage if you also have: High-risk collections, customer service, and experience with Dun & Bradstreet.
Experience in Tableau What’s in it for you? Join an ever-growing, market-disrupting, global company where the teams—comprised of the best of the best—work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations.
If you are passionate, innovative, and excited to raise the bar constantly, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week.
Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
About NICE Actimize NICE Actimize is the largest and broadest provider of financial crime, risk, and compliance solutions for regional and global financial institutions, as well as government regulators.
Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud, and providing regulatory compliance.
Requisition ID: 4058 Reporting into: VP of Finance Role Type: Individual Contributor About NICE NICE Ltd.
(NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety.
Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.