Technical Writer

JOB DESCRIPTION JPMC Payments Organization J.
P.
Morgan Payments provides cash management, liquidity, commercial card, foreign exchange and escrow solutions to clients across the world.
Teams are constantly innovating, using the latest technology and data analytics to deliver specialized solutions to help clients grow and streamline their businesses.
The organization combines four lines of business: Merchant Services, Treasury Services, Commercial Card and Trade Finance to help clients manage working capital and increase operational efficiency.
Merchant Services is the global payment processing business for JPMorgan Chase & Co.
Merchant Services is the world’s leading merchant acquirer with over $1 trillion in annual transaction volume.
Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.
Job Responsibilities: Documentation: Collaborate with product owners, support specialists, trainers, and engineers to produce high-quality technical documentation for our products and services.
This could include user guides, technical API documentation, FAQs, system manuals, technical specifications, training materials, and more.
Product Support: Work closely with our product and development teams to translate technical specifications into user-friendly, understandable content.
Play a key role in the product design process by ensuring user-centricity in the documentation.
User Support: Develop documentation to aid our support specialists in troubleshooting and resolving issues.
Create resources such as knowledge base articles and troubleshooting guides.
Training Material Development: Assist in the development of effective training materials for clients.
This includes writing scripts for video tutorials, creating slide decks for webinars, and drafting handouts for in-person training sessions.
Quality Assurance: Review documentation to ensure it is clear, concise, and user-friendly.
Perform ongoing updates to existing documentation to ensure they remain accurate and relevant.
Continuous Improvement: Ensure the flow of improvements from e.
g.
, Support to Documentation updates to Training Material updates is working smoothly and accurately.
Required Qualifications, Skills, and Capabilities: Bachelor's degree in a relevant field (e.
g.
, English, Communications, Technical Writing, Computer Science) preferred Minimum 3 years of experience in technical writing, ideally within the financial sector Proven ability to understand and explain complex technical concepts concisely Exceptional writing, proofreading, and editing skills, e.
g.
, with release notes or API documentation Strong research skills, able to quickly grasp new concepts and technologies Experience working with documentation tools like Microsoft Office Suite, Adobe Suite, and Confluence Ability to manage multiple tasks and projects simultaneously in a fast-paced, collaborative environment Experience with content management systems (CMS) such as DITA, Adobe Experience Manager, MadCap Flare, Office Suite, etc.
Experience with markdown and markup languages such as DITA, HTML, XML, CSS Strong conversational knowledge of technology principles, including APIs, Swagger, SDKs, authentication, programming languages and version control.
Preferred Qualifications, Skills and Capabilities: Working knowledge of Jira and/or Jira Align as well as document version control systems Familiarity with technical writing standards and style guides.
Excellent organizational skills with strong attention to details Good interpersonal and communication skills with ability to handle constructive criticism and feedback A self-starter who can work independently, but also collaborate effectively with teams in an agile setting ABOUT US JPMorgan Chase & Co.
, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.
P.
Morgan and Chase brands.
Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents and perspectives that they bring to our global workforce are directly linked to our success.
We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
(If you are a US or Canadian applicant with a disability and wish to request an accommodation to complete the application process, please contact us by calling the Accessibility Line (US and Canada Only) 1-866-777-4690 and indicate the specifics of the assistance needed.
) We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.
For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions.
We also offer a range of benefits and programs to meet employee needs, based on eligibility.
These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
Additional details about total compensation and benefits will be provided during the hiring process.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans ABOUT THE TEAM Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world’s important corporations, governments and institutions.
You'll develop solutions that help the bank provide strategic advice, raise capital, manage risk, and extend liquidity in markets spanning over 100 countries around the world.