Deputy Bursar

Title: Deputy Bursar Department: Bursar's Office Reports To: Bursar Position Type: Staff Position Summary: Bursar’s Office is seeking a Deputy Bursar to support the University Bursar, in promoting and facilitating adherence to financial policy and regulatory framework, development of policies, and day to day work of providing excellent customer service to students.
Essential Functions: - Supports the University Bursar in promoting and facilitating adherence to financial policy and regulatory framework, including standards of professional best practices.
- Supports the University Bursar in the development of policies and procedures related to all Bursar’s Office functions.
- Updates Bursar web page, Tuition rates, forms, payment plans and assist with refunds.
- Provides excellent customer service to students by promptly and effectively providing responses to inquiries from students, faculty, and staff by phone, in person, and in virtual environments concerning fees, cost of registration, payment due dates, refund dates, and other account information.
- Build trusted and supportive relationships with colleagues campus wide and work with other departments to ensure a high quality, positive customer service experience with effective communication and implementation of plans resulting in minimal disruption to the operations.
- Maintains current knowledge of Financial Aid, Admissions and Registrar processes and how they relate to the Bursar's Office functions.
- Posts and reconciles student payments daily and assists with month end reconciliation of student receipts in Ellucian Banner with the Treasury Department.
Acts as a back-up for daily petty cash reconciliation.
- Prepares various monthly reports on Student accounts receivable for submission to the AVP of Finance & Treasury Management.
- Participates in the planning for the conversion of Student Banner to a new Finance ERP.
- Participates in audits, system testing, 1098T process and adheres to Federal & State regulations as required.
Compiles and prepares timely responses and reports to audit and other queries.
- Work with Registrar, Financial Aid, and Academic Departments to resolve grade disputes, withdrawals, date errors and other matters that may affect the students' outstanding balances.
- Review payment plans for student accounts and send reminders of payments due, late fees and health insurance waivers.
- Participate in the reconciliation of the Bursar's Office records with those of the Treasury Department to ensure complete agreement of billing, receipts, disbursements, and outstanding receivable records.
- Serve as a backup for day-to-day operations in the Bursar’s Office as needed.
- Other duties as assigned.
Prerequisite Qualifications: - Bachelor's degree Accounting, Finance, Business Administration, or other closely related field with 5 to 7 years of experience in Bursar Office.
- Ability to plan, manage, and direct the work of others.
- Demonstrated skill in adapting to and performing work effectively in high-volume, high accountability, confidential environment with multiple and changing priorities.
- Computer proficiency in Word, Excel, and accounting programs required.
- Ability to analyze, synthesize and organize data, and present findings in a comprehensible manner for different audiences.
- Experience in higher education with focus on student financial services, student loans, accounts receivable, collections, and financial aid administration.
- At the university's discretion, the education and experience prerequisites may be exempted where the candidate can demonstrate to the satisfaction of the university, an equivalent combination of education and experience specifically preparing the candidate for success in the position.
Preferred Qualifications: - Experience with Banner or other Ellucian software systems.
- Knowledge of higher education principles, practices, and procedures.
- Experience with new system development and implementation and customer payment systems is highly desirable.
Bargaining Unit: Non-Aligned Range/Band: 10 FLSA: Exempt Full-Time As an EEO employer NJIT is committed to building a diverse and inclusive teaching, research, and working environment and strongly encourages applications from individuals with disabilities, minorities, veterans, and women.
As a Minority Serving Institution with designations as an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and Hispanic Serving Institution (HSI), NJIT is committed to embracing diversity, centering equity, and practicing inclusion with the goal of sustaining a culture of belonging.
NJIT celebrates the diversity of our university community and recognize the cultural and personal contributions each member of the community brings to NJIT.
We strive to cultivate a campus culture that promotes inclusive excellence among our faculty, staff, students, and external partners.
Sustaining and building upon our diverse community is critical to NJIT’s continuing status as a premier research institution of higher education and a leading polytechnic university.
Employment at NJIT is subject to the provisions of New Jersey First Act which mandates new employees, who are not NJ residents, to establish primary residence in New Jersey within one year of their appointment to certain positions.
The law does not apply to any individual employed at NJIT on a temporary or per semester basis as a visiting or adjunct professor, teacher, lecturer, researcher or administrator.
For more information on the act If special accommodations are needed in applying for a position, please visit the Department of Human Resources located in Fenster Hall, Room 500, University Heights, Newark, NJ 07102 or call (973) 596-3140.
If you have questions, please email the Human Resources Department at hr@njit.
edu.
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