Front Desk Clerk

Responsibilities: - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests, ensuring accuracy of information - Answer phone calls and respond to guest inquiries with excellent phone etiquette - Provide information about hotel amenities, services, and local attractions - Handle guest complaints and resolve issues promptly and efficiently - Assist with guest requests, such as booking reservations or arranging transportation - Maintain a clean and organized front desk area - Collaborate with other hotel departments to ensure guest satisfaction Skills: - Excellent customer service skills with a focus on guest relations - Strong communication skills, both verbal and written - Bilingual proficiency in English and another language is a plus - Knowledge of phone systems and ability to handle multiple phone lines - Familiarity with hospitality management software is preferred - Ability to handle cash transactions accurately and responsibly - Attention to detail and ability to multitask in a fast-paced environment - Flexibility to work night audit shifts as needed We offer competitive pay and benefits packages for our Front Desk Agents.
If you have a passion for hospitality, excellent customer service skills, and the ability to thrive in a dynamic environment, we would love to hear from you.
Apply now to join our team! Job Types: Full-time, Part-time Pay: $19.
35 - $26.
30 per hour Expected hours: No more than 80 per week Benefits: * 401(k) * Dental insurance * Employee discount * Flexible schedule * Health insurance * Paid time off * Parental leave * Professional development assistance * Vision insurance Schedule: * 8 hour shift * Day shift * Evening shift * Monday to Friday * Morning shift * Night shift * Overnight shift * Overtime * Weekends as needed Work setting: * In-person Education: * High school or equivalent (Preferred) Experience: * Customer service: 1 year (Preferred) * Guest relations: 1 year (Preferred) * Security: 1 year (Preferred) * Receptionist: 1 year (Preferred) * Concierge: 1 year (Preferred) Shift availability: * Day Shift (Preferred) * Night Shift (Preferred) * Overnight Shift (Preferred) Ability to Commute: * New York, NY (Preferred) Ability to Relocate: * New York, NY: Relocate before starting work (Required) Work Location: In person