Mortgage Cadence Client Success Specialist

Mortgage Cadence, a wholly owned subsidiary of Accenture, has been partnering with mortgage lenders since 1999, offering the industry’s only true one-stop shop mortgage technology solutions designed for point-of-sale through post-closing.
In a time when efficiency, speed and the customer experience are paramount to the success of lenders, Mortgage Cadence offers the most reliable software and dedicated people, supporting lenders every step of the way.
Each of our products has revolutionized the mortgage lending process in some way, changing the way lenders lend and borrowers finance.
The Client Success Specialist will make client satisfaction a top priority and must exhibit exceptional customer service skills to effectively support our MCP and LFC clients.
Varying by client, they may act as the sole owner of the client relationship or may be in a supporting role assisting the Client Success Executive in managing the relationship and day to day account management.
Duties may include, but are not limited to, ServiceNow and support related activities, deployment coordination, release review, and ad hoc client calls.
The CSS will be expected to work effectively with various internal teams to drive resolution for their assigned clients’ issues.
The ability to build strong relationships with technology leads and business influencers is a must.
Basic Qualifications: Minimum 3+ years’ experience in Client management, analyzing, understanding, and remediating complex difficulties and balancing revenue goals and client needs.
Minimum 1+ years’ experience with the mortgage cadence platform/SaaS experience .
Preferred Qualifications: Strong salesforce, Excel, MS Project, Power Point knowledge Excellent communication (written and oral) Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience.
As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York or Washington as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here.
Role Location Annual Salary Range California $73,000 to $168,600 Colorado $73,000 to $145,700 New York $67,600 to $168,600 Washington $77,700 to $155,100 What We Believe We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization.
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